COURSE CODE: TGS-2026062390

About This Course
This comprehensive course equips HR professionals with the advanced skills needed to enhance hiring decisions by integrating Generative AI (GenAI) tools into the interview process. Participants will learn to prepare and conduct interviews that comply with legal, ethical, and socio-cultural standards while developing the
capability to create tailored interview questions for various job types using AI-generated prompts. The course emphasizes the development of structured interview questions that align with role requirements, as well as techniques for active listening, evaluating candidate responses, and making data-informed decisions.

In today’s data-driven recruitment landscape, this course is highly relevant for HR professionals and hiring managers seeking to modernize their recruitment processes. Leveraging GenAI for interview questioning enables more personalized, fair, and efficient hiring practices, making this course invaluable across sectors including recruitment, corporate HR, and organizational development. The course addresses critical performance gaps in understanding legal and ethical interview practices, effective use of AI tools for question generation, and providing constructive feedback on interview outcomes.

What You’ll Learn

By end of course, learners should be able to:

• LO1 Upon completion of this learning unit, learners will be able to manage interviews in accordance with legal, ethical, and socio-cultural considerations while achieving interview objectives. They will demonstrate competency in understanding interview purposes, applying legal and regulatory requirements, designing effective interview structures, and utilizing Generative AI tools to create targeted, appropriate interview
  questions that align with organizational goals and role-specific requirements.
• LO2 Upon completion of this learning unit, learners will be able to tailor structured interview questions using generative AI to various interview types. They will demonstrate proficiency in developing behavioral, competency-based, situational, and technical questions appropriate for different scenarios, while effectively utilizing GenAI tools to customize questions for individual candidates based on their backgrounds and role requirements.
• LO3 Upon completion of this learning unit, learners will be able to provide feedback on interview outcomes and identify areas for improvement. They will demonstrate competency in active listening techniques, handling challenging interview situations, developing appropriate follow-up questions, utilizing GenAI tools for response analysis, and evaluating interview outcomes to make informed hiring decisions while providing constructive feedback for continuous improvement.

Course Information
Skills Framework: Interviewing RET-PMD-4003-1.1 TSC under Retail Skills Framework Skills
Framework
Time: 9:30am-6:30pm
Duration: 16hrs (2 days)
Tel: michelle@lauressolutions.com
Email: michelle@lauressolutions.com

FEE & FUNDING
Total Course Fee Per Trainee 1000 (Incl. 9% GST: 1,090)

Course Certificate
Two e-certificates will be awarded to trainees who have passed the assessment.

1. Statement of Achievement
   Interviewing RET-PMD-4003-1.1 TSC under Retail Skills Framework Skills Framework issued by WSG/SSG.
2. Certification of Achievement issued by LAURES SOLUTIONS PTE. LTD..

Course Outline
LU1: Interview Preparation for HR Professionals
T1: Understanding the Purpose and Objectives of the Interview
T2: Legal, Ethical, and Socio-Cultural Considerations in Interviewing
T3: Designing Effective Interview Structures
T4: Preparing Appropriate and Targeted Interview Questions
T5: Utilizing GenAI to Generate Targeted Interview Questions

LU2: Types and Styles of Questions for Different Interview Scenarios
T1: Behavioral and Competency-Based Questions
T2: Situational or Scenario-Based Questions
T3: Technical and Role-Specific Questions
T4: Addressing Compensation, Benefits, and Expectations
T5: Leveraging GenAI to Customize Questions for Each Candidate

LU3: Effective Questioning and Active Listening Techniques
T1: Developing Active Listening Skills in Interviews
T2: Handling Unexpected or Difficult Answers
T3: Identifying Follow-Up Questions Based on Candidate Responses
T4: Using GenAI Tools to Analyze Candidate Responses and Improve Interview Techniques
T5: Evaluating Interview Outcomes and Making Informed Hiring Decisions

Enquiry
Venue: 051531, 531A UPPER CROSS STREET HONG LIM COMPLEX 04 95

Minimum Entry Requirements
Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Frequently Asked Questionsy
* What are the prerequisites for WSQ Funding?
1. You need to be a Singaporean Citizen or Permanent Resident, physically based in Singapore.
2. You must successfully complete the programme and pass the assessment in order to be eligible.
3. You must attend at least 75% of the training.
* Can I club any other grant with this subsidy?
No, you cannot claim any other grant if you are claiming this subsidy from SSG. You should not be claiming for
any other grants, subsidies, or tax concessions, provided unless explicitly permitted.
* Do I need to pay the full fee, and then claim the subsidy from WSQ Funding?
The programme works on a Nett fee model, i.e. you only need to pay the difference between the fee, and the funding amount at the time of enrollment. The training provider (TP) will claim the funding amount from SSG on completion of the programme. In case you fail to complete the programme, or if the claim raised by TP is rejected by SSG then you are liable to pay the funding amount to TP.