COURSE CODE: TGS-2026062450

About This Course
This comprehensive course provides essential skills for mastering conflict resolution, allowing learners to foster better collaboration and success within teams. Participants will learn to identify early indicators of conflicts and assess situations to minimize their impact. The course covers strategies for resolving conflicts effectively, applying communication and negotiation skills while remaining sensitive to team dynamics. Learners will also gain the ability to analyze and resolve workplace conflicts through coaching, ensuring that conflicts are addressed constructively.

Conflict resolution is critical in today’s fast-paced workplace where diverse teams often experience challenges in collaboration. This course is highly relevant to industries such as management, human resources, and team leadership, where maintaining harmonious relationships and team effectiveness is vital. By completing this course, learners will be equipped to handle conflicts efficiently and prevent future issues, positioning them for roles that require leadership, conflict management, and team facilitation skills.

What You’ll Learn

By end of course, learners should be able to:

• LO1 Upon completion of this learning unit, learners will demonstrate the ability to proactively identify and assess conflict situations in the workplace. They will be equipped to recognize early warning signs, understand underlying causes, and validate information about conflicts to minimize their impact on team dynamics and productivity. This foundational skill enables timely intervention before conflicts escalate.
• LO2 Upon completion of this learning unit, learners will possess the skills to analyze conflict situations, select appropriate resolution strategies, and implement them sensitively. They will demonstrate proficiency in communication and negotiation techniques, enabling them to resolve conflicts effectively while maintaining positive relationships and team cohesion.
• LO3 Upon completion of this learning unit, learners will be capable of managing complex team conflicts within workplace environments. They will demonstrate the ability to discuss issues constructively, coach team members through conflict resolution processes, and apply organizational policies effectively to achieve positive outcomes for all parties involved.
• LO4 Upon completion of this learning unit, learners will be skilled in evaluating the effectiveness of conflict resolution efforts and implementing strategies to prevent future conflicts. They will understand legal and ethical considerations in conflict management, enabling them to maintain professional standards while ensuring sustainable resolution outcomes.

Course Information
Skills Framework: Conflict Management RET-PMD-4001-1.1 TSC under Retail Skills Framework Skills Framework
Time: 9:30am-6:30pm
Duration: 24hrs (3 days)
Tel: michelle@lauressolutions.com
Email: michelle@lauressolutions.com

FEE & FUNDING
Total Course Fee Per Trainee 1350 (Incl. 9% GST: 1,471.5)         

Course Certificate
Two e-certificates will be awarded to trainees who have passed the assessment.

1. Statement of Achievement
   Conflict Management RET-PMD-4001-1.1 TSC under Retail Skills Framework Skills Framework issued by WSG/SSG.
2. Certification of Achievement issued by LAURES SOLUTIONS PTE. LTD..

Course Outline
LU1: Identify Conflicts
T1: Assess conflict situation
T2: Causes of conflict
T3: Determine ways to validate information and history of conflict
T4: Identify the possible causes of conflict
T5: Recognise factors and early indicators that give rise to conflicts

LU2: Conflict Resolution Strategies
T1: Resolution strategies and resolve conflicts
T2: Analyse and decide on the best resolutions
T3: Communication and negotiation skills for managing team conflicts
T4: Conflict resolution process and deal with conflicts sensitively

LU3: Managing Team Conflicts in Workplace
T1: Scope of responsibilities
T2: manage team conflicts
T3: Possible benefits of team conflict
T4: Resolving team conflict
T5: Organisational policies and procedures to manage conflicts
T6: Coaching team members to resolve conflict

LU4: Reviewing the Effectiveness of Conflict Resolution and Preventing Conflict
Recurrence
T1: Review the effectiveness various conflict resolution strategies
T2: Actions to prevent conflict recurrence
T3: Legal and ethical considerations relating to conflict management

Enquiry
Venue: 051531, 531A UPPER CROSS STREET HONG LIM COMPLEX 04 95

Minimum Entry Requirements
Knowledge and Skills

• Able to operate using computer functions with minimum Computer Literacy
  Level 2 based on ICAS Computer Skills Assessment Framework.
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Frequently Asked Questionsy
* What are the prerequisites for WSQ Funding?
1. You need to be a Singaporean Citizen or Permanent Resident, physically based in Singapore.
2. You must successfully complete the programme and pass the assessment in order to be eligible.
3. You must attend at least 75% of the training.
* Can I club any other grant with this subsidy?
No, you cannot claim any other grant if you are claiming this subsidy from SSG. You should not be claiming for any other grants, subsidies, or tax concessions, provided unless explicitly permitted.
* Do I need to pay the full fee, and then claim the subsidy from WSQ Funding?
The programme works on a Nett fee model, i.e. you only need to pay the difference between the fee, and the funding amount at the time of enrollment. The training provider (TP) will claim the funding amount from SSG on completion of the programme. In case you fail to complete the programme, or if the claim raised by TP is rejected by SSG then you are liable to pay the funding amount to TP.