COURSE CODE: TGS-2026062165

About This Course
This comprehensive course offers a robust framework for enhancing problem-solving skills by leveraging Generative AI to identify, analyze, and resolve performance deficiencies within organizational processes.
Participants will be introduced to advanced techniques for identifying the root causes of performance failures and develop the competency to create effective corrective action plans using AI-driven tools and methodologies.

The course is structured as a progressive learning journey that takes participants from foundational problem identification skills to advanced solution implementation and evaluation. Learners will master the use of analytical tools and techniques, decision-making models, and group facilitation methods to address complex organizational challenges. Through interactive presentations, peer learning activities, and real-world case studies, participants will gain hands-on experience in applying these methodologies.

What You’ll Learn

By end of course, learners should be able to:

• LO1 Upon completion of this learning unit, participants will demonstrate the ability to systematically identify performance deficiencies and root causes that impact organizational effectiveness. They will be able to apply various analytical tools and techniques to diagnose problems within organizational systems and processes, examine the causes and their broader organizational implications, and utilize appropriate group facilitation techniques to identify root causes collaboratively. Participants will also master the criteria and methods for shortlisting viable ideas using established problem-solving tools.
• LO2 Upon completion of this learning unit, participants will demonstrate proficiency in developing comprehensive corrective plans and shortlisting viable solutions for organizational challenges. They will be able to apply various problem-solving and decision-making techniques, utilize appropriate decision-making models to arrive at preferred solutions, and understand the rationale behind different components of corrective action plans. Participants will also develop the ability to deduce relevant linkages and patterns to identify key organizational implications, create corrective action plans for identified shortfalls, and effectively shortlist and evaluate the most viable solutions using systematic problem-solving and decision-making tools.
• LO3 Upon completion of this learning unit, participants will demonstrate competency in implementing and evaluating solutions for organizational challenges. They will be able to apply various problem-solving tools and techniques effectively, utilize appropriate methods to evaluate the effectiveness of implemented solutions and implementation plans, and understand the key factors that affect implementation success.
  Participants will also develop the ability to determine preferred solutions using systematic methods, create comprehensive implementation plans, and conduct thorough evaluations of both the implemented solutions and the implementation process to ensure continuous improvement and organizational effectiveness.

Course Information
Skills Framework: Problem Identification RET-ACE-4006-1.1 TSC under Retail Skills Framework Skills Framework
Time: 9:30am-6:30pm
Duration: 24hrs (3 days)
Tel: michelle@lauressolutions.com
Email: michelle@lauressolutions.com

FEE & FUNDING
Total Course Fee Per Trainee 1650 (Incl. 9% GST: 1,798.5)         

Course Certificate
Two e-certificates will be awarded to trainees who have passed the assessment.

1. Statement of Achievement
   Problem Identification RET-ACE-4006-1.1 TSC under Retail Skills Framework Skills Framework issued by WSG/SSG.
2. Certification of Achievement issued by LAURES SOLUTIONS PTE. LTD..

Course Outline
LU1: Identifying Performance Deficiencies and Root Causes
T1: Criteria for identifying performance deficiency or cause of failure in organisational systems and processes
T2: Types of analytical tools and techniques in terms of problem identification
T3: Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects
T4: Identify the root causes of the problems with team members using appropriate group facilitation techniques
T5: Criteria for shortlisting ideas using problem-solving tools

LU2: Developing Corrective Plans and Shortlisting Solutions
T1: Techniques used during problem solving and decision making processes
T2: Types of decision making models for arriving at the preferred solution and their features
T3: Rationale for the different components in a corrective action plan
T4: Deduce relevant linkages and patterns to identify key implications on organisational systems and processes
T5: Develop corrective action plans for any shortfalls identified in implemented solutions
T6: Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and
tools

LU3: Implementing and Evaluating Solutions
T1: Application of problem solving tools and techniques
T2: Techniques to evaluate the effectiveness of implemented solution and implementation plan
T3: Factors affecting the effectiveness of an implementation plan
T4: Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions
T5: Evaluate the effectiveness of the implemented solution and implementation plans

Enquiry
Venue: 051531, 531A UPPER CROSS STREET HONG LIM COMPLEX 04 95

Minimum Entry Requirements
Knowledge and Skills

• Able to operate using computer functions with minimum Computer Literacy
  Level 2 based on ICAS Computer Skills Assessment Framework.
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Frequently Asked Questionsy
* What are the prerequisites for WSQ Funding?
1. You need to be a Singaporean Citizen or Permanent Resident, physically based in Singapore.
2. You must successfully complete the programme and pass the assessment in order to be eligible.
3. You must attend at least 75% of the training.
* Can I club any other grant with this subsidy?
No, you cannot claim any other grant if you are claiming this subsidy from SSG. You should not be claiming for any other grants, subsidies, or tax concessions, provided unless explicitly permitted.
* Do I need to pay the full fee, and then claim the subsidy from WSQ Funding?
The programme works on a Nett fee model, i.e. you only need to pay the difference between the fee, and the funding amount at the time of enrollment. The training provider (TP) will claim the funding amount from SSG on completion of the programme. In case you fail to complete the programme, or if the claim raised by TP is rejected by SSG then you are liable to pay the funding amount to TP.