COURSE CODE: TGS-2026062166

About This Course
This course is designed to help learners build the confidence and communication skills necessary to influence and inspire in both personal and professional settings. Participants will explore key strategies to optimize their unique strengths, enhance verbal and non-verbal communication, and learn how to adapt their style to different audiences and situations. Through practical exercises, role-playing, and feedback, learners will gain the skills to communicate with clarity, persuasiveness, and authenticity, making a lasting impact in every interaction.

In today’s fast-paced business world, strong communication skills are essential for leadership, collaboration, and relationship-building. This course is highly relevant across industries, as effective communication is crucial for leading teams, negotiating deals, managing client relationships, and presenting ideas confidently. By mastering communication techniques, learners can boost their professional presence and open doors to leadership opportunities. This course provides valuable tools for professionals looking to elevate their influence, regardless of their current job role or industry.

What You’ll Learn

By end of course, learners should be able to:

• LO1 Conduct research on communication best practices and assess fit with organisational culture to set performance benchmarks. This outcome enables learners to systematically identify and evaluate effective communication strategies, ensuring alignment with organizational culture and establishing measurable standards for communication excellence.
• LO2 Develop a comprehensive communication plan using relevant tools and coaching methods to drive strategic messaging. This outcome empowers learners to create structured, actionable communication strategies that leverage appropriate tools and coaching methodologies to ensure effective message delivery and stakeholder engagement.
• LO3 Evaluate communication effectiveness using trends and data insights to enhance employee engagement outcomes. This outcome enables learners to systematically assess the impact of communication strategies through data-driven analysis, ensuring continuous improvement in employee engagement and organizational communication effectiveness.

Course Information
Skills Framework: Workplace Communications RET-COM-4002-1.1 TSC under Retail Skills Framework Skills Framework
Time: 9am-6pm
Duration: 24hrs (3 days)
Tel: michelle@lauressolutions.com
Email: michelle@lauressolutions.com

FEE & FUNDING
Total Course Fee Per Trainee 1500 (Incl. 9% GST: 1,635)

Course Certificate
Two e-certificates will be awarded to trainees who have passed the assessment.

1. Statement of Achievement
   Workplace Communications RET-COM-4002-1.1 TSC under Retail Skills Framework Skills Framework issued by WSG/SSG.
2. Certification of Achievement issued by LAURES SOLUTIONS PTE. LTD..

Course Outline
LU1: Best Practices for Workplace Communication
T1: Examples of best practices in workplace communications
T2: Types and dimensions of organisational culture and their characteristics
T3: Conduct research on best practices in workplace communications, evaluate their suitability for adoption and establish
benchmarks for the organisation

LU2: Communication Plan
T1: Communication tools and methods associated with the various communication mechanisms
T2: Methods to coach staff in using effective communication techniques
T3: Develop communications plan to implement communication strategies and mechanisms

LU3: Effectiveness of Employee Engagement
T1: Criteria to evaluate effectiveness of employee engagement and communication strategies
T2: Evaluate internal and external trends and human capital statistics that may have an impact on employee engagement

Enquiry
Venue: 051531, 531A UPPER CROSS STREET HONG LIM COMPLEX 04 95

Minimum Entry Requirements
Knowledge and Skills

• Able to operate using computer functions with minimum Computer Literacy
  Level 2 based on ICAS Computer Skills Assessment Framework.
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Frequently Asked Questionsy
* What are the prerequisites for WSQ Funding?
1. You need to be a Singaporean Citizen or Permanent Resident, physically based in Singapore.
2. You must successfully complete the programme and pass the assessment in order to be eligible.
3. You must attend at least 75% of the training.
* Can I club any other grant with this subsidy?
No, you cannot claim any other grant if you are claiming this subsidy from SSG. You should not be claiming for any other grants, subsidies, or tax concessions, provided unless explicitly permitted.
* Do I need to pay the full fee, and then claim the subsidy from WSQ Funding?
The programme works on a Nett fee model, i.e. you only need to pay the difference between the fee, and the funding amount at the time of enrollment. The training provider (TP) will claim the funding amount from SSG on completion of the programme. In case you fail to complete the programme, or if the claim raised by TP is rejected by SSG then you are liable to pay the funding amount to TP.