MB-910 Microsoft Dynamics 365 Fundamentals (CRM)

About This Course

TGS-2025052458 – Classroom

This course provides a solid foundation in Microsoft Dynamics 365 CRM, focusing on customer engagement and business optimization. Participants will learn to navigate core apps, integrate tools like Excel, Teams, and Outlook, and leverage dashboards and reports to improve outcomes. The course also covers customer insights, sales management, field service, and customer service to refine CRM strategies, strengthen collaboration, and align with organizational goals.

Course Duration: 3 Days (9:00 AM – 6:00 PM)

Course Topics

Topic 1: Foundations of Dynamics 365 Apps

CRM concepts and business value
Power Platform and Dataverse integration
Navigation and key use cases

Topic 2: Shared Activities & Integrations

Manage customers and activities
Reporting with charts, dashboards, and views
Integration with Excel, Teams, and Outlook

Topic 3: Customer Insights

Customer journeys, targeting, and lead generation
Email marketing, forms, and event management
Data insights and Customer Voice applications

Topic 4: Dynamics 365 Sales

Sales lifecycle, leads, and opportunity management
Sales pipeline, forecasting, and order processing
Sales Insights, LinkedIn Navigator, and Sales Copilot

Topic 5: Dynamics 365 Customer Service

Service lifecycle, SLAs, and case management
Omnichannel support and reporting options
Knowledge management and Customer Voice integration

Topic 6: Dynamics 365 Field Service

Work order lifecycle and inspections
Resource scheduling and asset management
Mobile app and Connected Field Service

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Requirements

TGS-2025052458 - Classroom
Employer Sponsored SG Citizen & SPR
Full fee: $1,850 (No GST)
• Nett Fee Payable: $555 per pax
• Absentee payroll funding & SFEC eligible
Employer Sponsored SG Citizen & SPR
Full fee: $1,850 (No GST)
• Nett Fee Payable: $555 per pax
• SFC eligible
Employer Sponsored SG Citizen & SPR
Full fee: $1,850 (No GST)
• Nett Fee Payable: $925 per pax
• SFC eligible