ITIL 4 Foundation Training

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About This Course

TGS-2025052523 – Classroom

Build a strong foundation in ITIL 4 with this training course. Learn to diagnose issues, manage incidents, and apply problem management using the ITIL service value system and value chain. Explore the four dimensions of service management—organizations, technology, value streams, and partners—to enhance IT delivery.

Understand ITIL guiding principles to create actionable plans and align upgrades with business needs. Gain practical knowledge of ITIL practices such as incident management, service desk, and continual improvement to resolve IT issues and optimize operations.

Course Duration: 3 Days (9:00 AM – 6:00 PM)
Course Topics
Topic 1: Introduction to Service Management & ITIL Service Value System
  • ITIL Service Value System overview
  • IT Service Management concepts
  • Service relationship model
Topic 2: Four Dimensions of Service Management
  • Organizations & people
  • Information & technology
  • Partners, suppliers & value streams
Topic 3: Service Value Chain
  • Plan, improve & engage
  • Design & transition
  • Obtain, build & deliver
Topic 4: ITIL Guiding Principles
  • Focus on value & start where you are
  • Collaborate & promote visibility
  • Keep it simple, holistic & automated
Topic 5: ITIL Practices
  • Continual improvement & change enablement
  • Incident & problem management
  • Service desk & service request management

Requirements

  • TGS-2025052523 - Classroom
  • Employer Sponsored SG Citizen & SPR
  • Full fee: $1,850 (No GST)
  • • Nett Fee Payable: $555 per pax
  • • Absentee payroll funding & SFEC eligible
  • Employer Sponsored SG Citizen & SPR
  • Full fee: $1,850 (No GST)
  • • Nett Fee Payable: $555 per pax
  • • SFC eligible
  • Employer Sponsored SG Citizen & SPR
  • Full fee: $1,850 (No GST)
  • • Nett Fee Payable: $975 per pax
  • • SFC eligible
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